Terms & Conditions
THE FOLLOWING CONTAINS ESSENTIAL INFORMATION FOR YOU TO BE AWARE OF BEFORE MAKING A PURCHASE THROUGH THIS
WEBSITE. READING THIS MAY SAVE YOU DISAPPOINTMENT IN THE FUTURE.
Please read the Terms and Conditions below. By purchasing tickets you indicate that you have read, understood and accepted these conditions.
Prices
All prices are exclusive of GST and in Australia dollars.
Payment
We accept VISA & MASTER CARD. We sell tickets to our events through ticket website YAPSODY.
Refund policy
Tickets are sold on a strict no refund or exchange basis. In the event of a cancelled show, you will be refunded the face value of the ticket. In the event of a change to the event time and/or venue, your ticket will be made valid to a re-scheduled show. In both instances please contact sales@itgetsbetter.org.au to check details. Cancelled event tickets will be refunded for 28 days after the event was to take place.
The right is reserved to vary advertised programmes and to add, withdraw or substitute artists where necessary. There will be absolutely no refunds for line-up changes.
The management reserves the right to refuse admission and in such an event will not refund any admission fee paid.
Event restrictions
Unless otherwise stated, entry to events is restricted to persons over 18 only.
In accordance with Australian venue, police and liquor licensing requirements, the only acceptable forms of identification are:
A current photo driver's license.
Current Passport.
An accepted Proof of Age card
No BYO alcohol as most venues are licensed. Food, alcohol and non-alcoholic beverages will be available for purchase at the event.
No unauthorised video or audio recording is permitted.
General event terms and conditions
At multi stage or multi room events, capacities of some stages/areas may be limited. Once the maximum capacity of any area is reached there
will be no further admissions. Your purchase of an event ticket does not guarantee admission to all areas at all times.
Many festivals and events across Australia have been targeted by sniffer dog operations. It Gets Better Australia does not support illegal drug use or possession and anyone found with illegal substances will be handed over to the police. Possession of even a small quantity of illegal drugs can lead to a criminal conviction and a criminal record for life, not to mention a bad day.
Entry Conditions
For the comfort, safety and enjoyment of all persons attending this event please be advised of the following conditions:
You must have a valid ticket or other authorisation/accreditation to enter the event. Patrons will be required to present photo ID as proof
of age upon entry and upon request within the event;
Any person gaining unauthorised access to this event may be liable to prosecution;
Any person found not to be wearing an official event wristband will be ejected from the event;
Organisers reserve the right to search all persons and all personal possessions at the time of entry to the venue. Failure to comply will
mean you will be prevented from entering the event.
This event is fully licensed. Alcohol sales are subject to Responsible Service of Alcohol and Harm Minimisation Practices. We are
prohibited by law from serving liquor to intoxicated persons.
Activities such as 'stage diving', 'moshing', 'climbing' and 'crowd surfing' are strictly prohibited.
Persons causing a disturbance or refusing to comply with requests from Security will be ejected from the event;
The promoter reserves the right to refuse entry or reject patrons from the event at its sole discretion;
The promoter or venue shall not be held liable for any loss, injury or damages sustained entering or at the event;
By entering this event site you agree to being filmed or photographed, the product of which may be used for marketing or
promotional purposes;
The promoter reserves the right to vary advertised programmes and to add, withdraw or substitute artists where necessary;
Sound at this event may reach levels that can damage your hearing; free earplugs are available from first aid;
Volume levels at all outdoor events vary depending on many factors such as EPA noise restrictions and may or may not be as loud as an
indoor event;
No passouts will be permitted, unless otherwise advised
Any person bearing or wearing gang colours, patches or insignias are not permitted entry to the event.
The following restricted or prohibited items are not permitted by patrons into the event:
Glass bottles or cans;
Alcoholic beverages;
Illicit drugs;
Knives or other dangerous weapons including potential missiles;
Flares, fireworks or sparklers;
Lasers or laser pointers;
Animals or pets (other than guide dogs);
Professional recording or broadcast devices without the promoter's permission;
Flags with poles, large flags or banners that may obstruct the view of other patrons;
Any item that you intend (or such quantities of the item from which Management can reasonably infer that you intend) to distribute, hawk,
sell, offer, expose for sale or display for marketing or promotional purposes;
Large items including eskies, drink coolers or ice boxes
Umbrellas
Any dangerous goods; Any other items as determined by Security or Management that may cause injury or public nuisance;
Non-sealed drink containers
Entry to the event
When entering the event your ticket information will be checked against your Photo ID, and any inaccuracies that prevent us from
identifying you as the owner of the ticket may prevent you from being allowed access to the event.
Buying multiple tickets
If purchasing multiple tickets for companions, you are given the opportunity to issue the ownership of these tickets in the name of your
companions. By doing this you are transferring ownership of the ticket to your companion and issuing them with a separate PDF ticket. This
service will allow your companion to enter the event at a separate time from you, as well as service and maintain their own ticketing account.
Please note, you will no longer own the ticket once the transaction is completed. The information you provide about your companion to transfer
the ticket will not be used for marketing purposes without your companion's consent.
When you do not transfer ownership of any additional tickets purchased for companions, you will need to accompany them when entering
the event or they will not be granted access.
Ticket Name Changes
At our discretion, we may offer a ticket name change service allowing ticket purchasers to pass on ownership of one or multiple
tickets after the initial ticket sale.
When you use the ticket name change service, you are transferring ownership of the ticket, and setting up a new account for the new ticket
owner. For this reason, any servicing and account enquiries will need to be managed by new ticket owner. This service cannot be reversed.
Ticket Limits
To ensure everyone gets an equal chance at purchasing tickets to our events, we set a ticket limit per customer, per event. The limit is 5
tickets except when indicated otherwise at the point of sale.
If you attempt to get around our ticket limit restrictions we may cancel any tickets you have purchased that exceed the limit of this
policy.
We may review buyer and ticket sales information to identify breaches of this policy.
Email Ticket Delivery
Our platform provides one ticket delivery method, being email. We
will attempt to deliver your e-ticket by email to the email address
registered to you account.
If you do not receive your e-ticket then please contact us by email sales@itgetsbetter.org.au
(NOTE: both event specific info and terms and conditions MUST be read and agreed to prior to ticket purchase)
